Terms and Condition

BY MAKING A BOOKING ON OUR WEBSITE OR STAYING AT ONE OF OUR ACCOMODATION YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.

Animals

Any kind of pets are not allowed in our hotel.

Cancellation Policy

The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival.

Some rates (special offers, travel agents, OTAs) may have special cancellation conditions.

Check In / Check Out

The earliest check in is 12:00 am. If you arrive earlier at Gili Air you are welcome to wait until your room is ready. Please check out until 10:30 am. Late check out is possible in only a few exceptions. Depending on the desired time of late check out fees up to 100% can apply. You must check in before 8 am the following date. If you are unable to do this, you must contact us before this time to confirm a later arrival time. Failure to do this result your booking being cancelled and the No-Show fee is payable.

Drugs

We have a strictly NO DRUG policy! Failure to comply you will be asked to leave our hotel.

Extra bed

There is no capacity for extra beds in the room.

There is no capacity for cots in the room.

Payments

Reservation via our Website, Facebook, Email

Normally you will simply pay in local currency or credit card (VISA, MasterCard) for your stay at the hotel upon check in. For credit card payments we charge a fee of 3%.

There are several ATMs at Gili Air. If you wish to pay in another currency, this is also possible. For this we use the daily exchange rate on the island. Unfortunately, this is disadvantageous and we recommend to exchange the money in advance at an authorized money changer on Bali or Lombok.

We reserve the right to charge a deposit (one night per room). In general, we require this only for groups (more than 2 rooms) or long-term stays. Payment is possible with PayPal or bank transfer. We will inform you accordingly.

Please be aware that some special offers requier a prepayment by bank transfer.

Smoking

Smoking inside our rooms is forbidden. In the public area or in front of your room smoking is allowed as long you do not disturb other guest. A 1.000.000 IDR per day cleaning fee will be charged to the guest should smoking occur inside the room.